Refund policy

Last Updated: June 2026

At Mrbbe, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our refund and return policy below.

Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging whenever possible
  • Include all accessories, tags, manuals, and components originally provided
  • Not show signs of wear, damage, alteration, or misuse

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Final sale or clearance items
  • Personalized or customized products
  • Products damaged through misuse, negligence, or improper handling
  • Items returned beyond the applicable return period

How to Request a Return

To initiate a return, please contact our customer support team before sending any item back.

Email: info@mrbbe.com

Phone: +1 301-888-3018

Please include:

  • Your order number
  • Full name
  • Email address used for the order
  • Reason for the return
  • Photos of the item if it is damaged or defective

Our support team will provide return instructions once your request has been reviewed.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective
  • The wrong item was shipped
  • The product arrived damaged

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos showing the problem

Once verified, we will work to provide a replacement, store credit, or refund as appropriate.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Refunds are generally issued within 1–3 business days after approval. Depending on your bank, credit card provider, or payment processor, it may take additional time for the funds to appear in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, please contact us at info@mrbbe.com.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation requests may no longer be possible. In such cases, customers may request a return after delivery in accordance with this policy.

Contact Information

Mrbbe

Email: info@mrbbe.com

Phone: +1 301-888-3018

Business Address:

4875 Old Lumberton Rd

Whiteville, NC 28472

United States

We are committed to providing fair, transparent, and customer-focused service. Thank you for shopping with Mrbbe.