Shipping policy

Thank you for shopping with us. We are committed to providing reliable shipping services and a smooth delivery experience for all customers.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully completed.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Time

Estimated delivery time is typically 6–9 business days after shipment.

Please understand that delivery times may vary depending on:

  • Shipping carrier operations
  • Customs clearance procedures
  • Weather conditions
  • Public holidays
  • High shipping volume periods
  • Local transportation disruptions

Delivery estimates are provided in good faith but are not guaranteed.

Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before payment is completed.

Occasionally, we may offer free shipping promotions on selected products or order amounts.

Order Tracking

After your order is shipped, tracking information will be sent to your registered email address.

Please allow several days for tracking updates to appear in the carrier’s system.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, lost packages, or delivery failures caused by incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before the order is shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

Delayed or Lost Shipments

While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occasionally occur.

If your package is significantly delayed or appears lost, please contact our customer support team and we will do our best to assist you.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through the contact information provided on our website.